We are unable to cancel or change your order once an order has been processed.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  We will require photo evidence of this before we can refund you.

If your order contains products which are bespoke, mixed together and cannot be re-stocked or re-sold, then unless these products are faulty or not as advertised they will not be valid for a refund under any circumstances.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your parcel has not been delivered we require a 30 day period to pass from the point of the tracking updating to having confirmation that the parcel is lost before we will refund any monies.

If your parcel has been marked as delivered on the tracker but you dispute this you will need to complete a denial of delivery form and provide evidence that contradicts the tracker. We will only refund you if you believe parcel was not delivered after a throughout investigation with the courier.

Orders which are returned to us because they could not be delivered due to you entered your address incorrectly, you were out 3 times and so the courier returned the parcel to us, or for any other reason; we will contact you and either refund your order minus the original postage charge, or reissue at to another address however an additional delivery charge will be incurred.

If you enter an incorrect address and the parcel is delivered to this address we do not offer any refunds due to customer error.

Please email us at shop@sweetnfudge.co.uk with your order number and reason for refund request and we will process this as soon as we can.

Returns policy

Within 30 days of receiving your order you are welcome to return unopened items at your own expense, once we receive these items back and subject to the terms of our Refund Policy we will refund you the cost of the item/s at the price you paid on the day of ordering excluding the delivery cost.

Items which have been opened cannot be returned unless you feel they are not fit for consumption, in which case you can return these items. You may return these items if you feel the items are not edible, defective, damaged or are short in weight. You will have to cover the cost of returning the items and this will be not be refunded.

To start a return, you can contact us at shop@sweetsnfudge.co.uk

Refund’s

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.  If more than 15 business days have passed since we’ve approved your return, please contact us via email.

We reserve the right to refuse a refund should we feel the reasons stated are inaccurate, not valid or false.